OUR MOSQUE - Privacy Policy

www.ourmosque.co.uk
Email: info@ourmosque.co.uk

This privacy notice explains how Our Mosque (Our Mosque) (‘we’) uses any personal information we collect about you (app user or mosque administrator) ('you').

What information do we collect about you and why?
Our Mosque collects and uses personal data on the basis that it is in its legitimate interests to do so, for example to keep records of transactions (in case of Mosques administrators), to provide a service to its users, to improve your user experience, to enhance the safety and security of our users and services, to provide customer support, to enable communication between users and mosque administrators, to send marketing and non-marketing communications to you, and to facilitate legal proceedings. We collect information via forms that you fill in in the website and app, any information you share with us in the website and app, and any information you provide to us via email or over the telephone or via the post throughout our relationship with you. This is in order to comply with regulation and for the purpose of performing our contract with you. The provision of your personal data is required in order that we and the mosque may effectively manage the services that Mosques offer to their users and the ones we offer to you. However, we do not use your information for marketing purposes unless you subscribe to our or the mosque's newsletter. We may record and monitor or make a file note of phone calls made to or by us in order to comply with regulatory obligations. Mosques may have access to an aggregated data of their users without including any identifiable data. Do check with your subscribed mosque, either by contacting them or checking their website for more details about their privacy policy and if and how they may use your data.

Data provided by app users:
We may collect data when users use Our Mosque app or an app from the mosque provided by us. We may also collect data when users register an account in the app using Google, Apple or email/password account. Data collected may include email address, display name, quote, profile picture and mosque registered.

Data provided by mosque administrators:
We collect data when mosque administrators contact us and register to our services which includes, and is not be limited to, full name, email address, phone number and credit card information. We also collect data related to the mosque and provided by the mosque administrators which may include, and is not limited to, name, quote, description, profile image, background images, website links, mosque location, social media links, mosque contact phone number, mosque contact email address and mosque services.
The type of information that we hold from mosque administrators will include contact details, copies of previous communications and details of the financial charge or other arrangement that we have with the mosques. If we do not collect or hold your personal data then we would be unable to give you access to some or all services available in the app or website. 

How long do we keep this information?
If you are currently a user of ours (either using the app or accessing the admin website), we will keep your information as long as you continue using our services and as long as it is necessary. If you ask us to remove your information we will do so immediately. You can also remove your information by selecting the 'Delete account' from our app. Where required by law or regulation, we may have to keep your information for longer or dispose of it sooner.

Who do we share your information with?
User information can be shared to mosque administrators of the mosque you are subscribed to, and mosque information can be shared to the users that are subscribed to that mosque. User generated content, such as profile name, profile quote, profile image, messages, comments, forums and reactions (e.g. likes) can be shared to other users. For mosque administrators, we share mosque information and generated content such as publications, timetables and images. We may also share your administrator information with appointed auditors, accountants, lawyers and other professional advisers, to the extent that they require access to the information to provide advice and deal with redemptions; with Fraud prevention agencies and other organisations to allow us to undertake any legally required and relevant checks; with the Financial Conduct Authority, the Information Commissioner’s Office, or any relevant regulatory authority where they are entitled to require disclosure. If required to do so, we will share your information to meet applicable law, the order of a Court and codes of practice applicable to the circumstances at the time with relevant authorities to investigate or prevent fraud or activities believed to be illegal or otherwise in breach of applicable law.
We may also share  your data with service providers and business partners such as payments processors and facilitators (for mosque administrators only), background check and identity verification providers (for mosque administrators only), Google in connection to google maps, analytics and google account registration (see Google's Privacy Policy for information about their collection and use of data), Firebase in connection to analytics, accounts management, data storage, deep links, hosting and functions (see Firebase's Privacy Policy for information about their collection and use of data), vendors that assist us to enhance safety and security of the apps managed by us, and insurance and financing partners.
Other than as state above we will not lend or sell your information to third parties. 

Security
Data provided by you to us is regularly monitored to prevent unwanted or illegal actions or activities and potentially blocking your account if it violates our Terms and Conditions. This is done to keep a safe and enjoyable experience for you and other users. Depending on the severity of these actions or activities we may need to report them to the relevant authorities.

Marketing
We do not use your information for general marketing purposes. Wherever you have allowed us or mosques to, we and mosques may contact you to share offers and news. Mosques administrators may have non-user-targeted advertisement in the app and may have access to aggregated data from their registered users.

Right to access your data
You have the right to request copies of the personal information we hold about you at any time in a portable format or otherwise.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you. We will endeavour to keep your information accurate however if at any time after giving us this information it becomes out of date, then we ask you to notify us directly and we shall remove or amend the information within a reasonable time frame and in accordance with legislative requirements. 

Right to erasure
You have the right to request that we delete your personal information from our records. Please note that we may not be able to delete all your identifiable information whilst we are still providing our services to you. We will be able to delete your personal information at any time (within reasonable timeframe). We will be able to delete your identifiable information once you cancel the service or once the service is completed. In certain circumstances we are required to retain copies of information we hold about you by other regulations. In this instance we will not be able to erase or modify the data.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

Right to withdraw consent
You have the right to withdraw your consent for us to use your personal information at any time. 

How can I exercise my rights in relation to my personal information?
You can exercise all of your rights by contacting us on any of the contact details available in the website and app. 

How do I lodge a complaint about the use of my personal information?
You can lodge a complaint with us directly by contacting us on one of the contact details available in the website and app. 

Other websites and services
Our website and apps may contain links to other websites. This privacy notice only applies to our website and apps, and apps that we manage (where applicable to the latter). When you use a link to another website you should read the privacy policy of that site.

Changes to our Privacy Notice
We keep our privacy notice under regular review. Please check the Terms periodically for changes. Your continued use of the service after changes become effective constitutes your binding acceptance of such changes. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial update to it.

How to contact us
Please fill in the forms available in the website or apps or send an email to info@ourmosque.co.uk

Last update: April 2023